Terms and Conditions

The following terms and conditions apply to bookings on the official site of Sapa Train Express

Booking your Train or Tours
The reservation should be sent by fax, mail, or e-mail. The reservation is effective only if you have received a confirmation of Sapa Train Express and upon your payment of deposit.
Amendments to your reservation must be notified to and agreed by Sapa Train Express

Children Policy
One child under 1,1m, sharing the bed with parent is granted a reduction of 50% of the tour price, proved that he/she is accompanied by at least two full paying adults and stays in the same room. 

Cancellation Conditions
All cancellations must be received in writing, sent to us via fax or email.
More than thirty (30) days prior to departure: The total deposit paid to us less the administrative fee in accordance with canceling advanced arrangements, will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.- Less than thirty (30) days prior to departure: Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows. 
No refunds will be made if you voluntarily leave a trip for any reason after the trip has begun.

Train Ticket Voucher / Tour Voucher
Travel documentation is sent electronically by email. Normally 48 hours after we have received your booking form and deposit we will send you your trip documents which should be printed out by participants and retained as a receipt. 
Sapa Train Express also requires the following information: passport number, date of birth, and nationality.

Further Notes
No refunds nor exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member. Sapa Train Express is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays or postponement, accidents, inclement weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have full travel insurance covered. This include trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries, should this occur, Sapa Train Express will endeavor to substitute a suitable arrangement of similar value.